Board Thread:Plants vs. Zombies Heroes/@comment-27053902-20161216233408/@comment-26278349-20161221173114

So I was planning to post this on the EA forum (if it helps anyway). What should I add/change?

Hello,

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I have been playing PVZ Heroes since day 1 and really have been enjoying the game since then. But last week all my progress was lost and I wondered why. I asked around in forums if there was a way to restore it and I contacted EA. But alas, it seemed there was no way to restore my progress. But I noticed on forums and social media, YouTube, that I wasn't the only one with this problem. Nothing that I could do to get my progress back, I started with new account but I didn't enjoy playing the game much anymore.

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Today I saw this message pop-up in-game that said: "Connecting to Google Play is under repair and  will not save  your progress." Does this mean that players who were signed in to Google Play lost their progress because of this? And can they get their progress back when this is repaired? If not, are you considering to give player who lost their progress something to help them to compensate what they lost?

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I ask this because it doesn't seem to be the player's fault for losing their progress. And even if connecting to an EA or Facebook account would've saved their progress, I've never seen any message in-game saying that I should or could until today. That's too late for a lot of players anyway.

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I'm actually hoping that my progress and the of others is still out there and once this is repaired, it's restored again.