Board Thread:Plants vs. Zombies Wiki Discussion/@comment-25214517-20150130202632/@comment-25812019-20150130205110

Unbelievable. The same thing happened to me. I was there, Getting trivia on DA-Night 5. When my game crashed and i had to wait my phone to unload until i could recharge and play again. Til there was ok, but when i got the Write your name message, i shocked. Everything i had was lost. I went in panic and it was impossible to believe. I started to have some deception, the smile disappeared from my face and i was kinda sad. On the next day, i was sure that i would hack pvz2 and get everything back, but i couldn't, because of these annoying surveys. I then found in the chat some help, using a file manager to see the problem and possibly replacing the pp.dat, but when i saw it inside the No_Backup file, there's my surprise. What i found was my account, inside an archive called snapshot1.dat. I looked at it, and found it. My 2 acc's names plus some stuff, like powerups unlocked and worlds completed. It was alright. Since i was reading that file, some characters were unreadable and couldn't find a solution. I tried to move it everywhere when i found a second file. Snapshot2.dat. It had the same things that had in 1, so they were kinda of twins. I tried downloading new pp.dats, but i got download failed on all of the ones i got, and then i came to wikia today to make a discussion with the same name. I was so mad, because i had 275 gems, 300k coins plus all gemiums (Including GP and SP), that i was very decided.

Could you tell me if you were connected to google play or facebook?

I think the reason of this problem is that the connection with the google play account failed because of something, and then couldn't be able to load the backup that happens everytime you enter the game, or maybe the file with the backup was changed in a way it would not appear, but i highly doubt that.